Our Commitment to You
The IYF is committed to ensuring that all our communications and dealings with our members, the general public, our supporters and all who engage with us are of the highest possible standard. We listen and respond to all views and feedback received so that we can continue to improve our services and standards. The IYF welcomes both positive and negative feedback. Therefore we aim to ensure that:
What to do if you have a Complaint?
If you do have a complaint about any aspect of our work, you can contact The IYF in writing or by telephone. Please let us know how you would like us to respond, with relevant contact details. Contact details are:
Irish Youth Foundation
Glandore, Fitzwilliam Hall
Tel. 01-676 6535
We are open from 9am-5.30pm Monday – Friday
What Happens Next?
If you submit your complaint in person or over the phone, we will try to resolve the issue there and then. Similarly, if you submit your complaint by email or in writing we will always acknowledge your complaint within 7 days, and do everything we can to resolve the issue within 21 days. If this is not possible, we will explain why and give you a new deadline.
All complaints will be logged in our ‘complaints register’ and tracked until they are resolved. The complaints register is reviewed by the board of directors annually.
What happens if the complaint is not resolved?
If you are not happy with our response, you may get in touch again by writing to The IYF’s Chief Executive Officer, Niall McLoughlin. If you are still not satisfied with the outcome, you are invited to contact the Chairperson who will ensure that your appeal is considered at a Board level. S/he will respond within two weeks of this consideration by Board members.
Acting on Results
We will do everything we can to put things right and will review our procedures where necessary to stop problems happening again.